Casa Jaime - fantastisch uitzicht over the Atlantische Oceaan!

Rental Valley - maart 2024

Hallo Fabia, Vielen herzlichen Dank für diese wunderbare Bewertung! Es freut uns außerordentlich, dass Sie Ihren Aufenthalt bei uns genossen haben. und die Lage sowie die Ausstattung unserer Unterkunft Ihren Erwartungen entsprochen haben. Es war uns eine Ehre, Sie als Gäste zu haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße und bis zum nächsten Mal! Sonia | Rental Valley

Rental Valley - mei 2022

Merci beaucoup pour votre gentille évaluation. Nous avons été très heureux de vous accueillir !

Rental Valley - september 2023

Dear Becky, I wish to commence this message by extending our heartfelt apologies for the inconveniences you encountered during your recent stay at our property. Your feedback holds immense value to us, and we deeply regret that your stay did not align with your expectations, particularly following your long international journey with your elderly parents. We are acutely aware of the considerable frustration caused by the absence of hot water and the persistent beeping noise. The root of this issue was a miscommunication pertaining to the boiler replacement, for which we sincerely apologize. We take full responsibility for this service lapse. In our efforts to rectify the situation promptly, we offered you a range of choices, one of which was a substantial discount on the affected nights. It is essential to clarify that I never advised you to stay without hot water; instead, we presented options while diligently working to resolve the hot water issues within the following 48 hours. This clarification is crucial to accurately represent the situation. We completely understand and respect your decision to relocate after one night, as ensuring our guests' comfort and access to essential amenities is paramount. I would like to shed light on the matter concerning your refund. When we liaised with Airbnb, we mutually agreed to provide you with a significant refund, given the circumstances. We acknowledge that there may have been some confusion regarding the refund amount or differing expectations. We apologize for any misunderstanding and affirm that we cooperated fully with Airbnb to arrive at an equitable resolution. Your trust is of utmost importance to us, and we are dedicated to setting things right. The boiler issue was resolved within a few days after your departure from our property. I must clarify that we offered you considerably more than a 50% refund; the only exception was the first night of your stay and the cleaning fee, which was consistent with the agreement we reached with Airbnb. In total, you received approximately 90% of the total price as a refund. We understand that this did not meet your expectations, as you mentioned repeatedly in our message exchange, during which we found ourselves in a challenging position as we endeavored to explain and apologize. Your frustration was evident, and you expressed a desire for a 100% refund. I genuinely empathize with your disappointment and frustration, and I concur that such issues should not occur. However, we made every effort to address the situation promptly, presented multiple options, maintained continuous communication, and offered a fair refund. I would like to underscore the human element in these situations, acknowledging that while such issues should not arise, they can occasionally happen. What truly matters is our swift resolution with utmost dedication and understanding towards our clients, a principle we proudly uphold. Warm regards, Sonia | Rental Valley