Baia da Luz - Poolview Loft Aparment
Apartment in Praia da Luz Area, Portugal
- 2-4 People
- 1 Bedroom
- 1 Bathroom
- 85m²
Newly refurbished 1 bedroom apartment overlooking the swimming pool area at the Baia da luz resort
The Space
Amenities
- Air Conditioning
- Balcony
- Coffee Maker
- Dishwasher
- Essentials
- Fire Extinguisher
- Freezer
- Fridge
- Full Equipped Kitchen
- Heating
- Highchair
- Internet
- Iron
- Kettle
- Linen Towels
- Microwave
- Oven
- Outdoor pool
- Pool Shared
- Smoke Detector
- Smoking Forbidden
- Stove
- Terrace
- Toaster
- Tv
- Washing Machine
Virtual tour
Reviews 1.5 (2)
- Jad C. (Netherlands)
Horrible experience
Horrific company, we arrived to an apartment with no electricity, pitch black at 5pm, all blinds closed completely and no way to open them because they are electric. We called rental Valley and they expected us to fix the problem. Customer service was awful. After two hours trying to sort it out in the pitch dark, no maintenance was available and they finally offered us a far smaller and inferior apartment where our young child has no bed to sleep and has to sleep on the sofa on a different floor than us, terrifying for him. Also no blinds so he can’t fall asleep and then wakes up at 5am and we are all exhausted. And we have to climb up and down to another floor to use the toilet, the original apartment we booked had proper blinds, all on one floor and was 2 bd 2 ba. There were other two bed two bath apartments like the one we had booked in the complex but they refused to move us to one of those and we were forced to move into the 1 bed 1 bath. It is completely unacceptable to offer an apartment that is not habitable with no electricity, and then refuse to put us in a similar apartment when they are available. we had a three nights day and our holiday was completely ruined. It was extremely stressful dealing with all this with an exhausted young child after a long journey, We travel very often in the past 20 years and this has been our worst experience.
May 2022 - Nina W. (Ivory Coast)
Poor performance
We stayed one week in Baia da Luz. Our friend picked up the keys, to make things easier for everybody because we arrived late at night. The next day we told them about a broken shower rail and Sofa. They wrote they try to fix it, but nothing happened. There was nobody coming in person to give us some instructions and go through damages that were already there. We were just told in the regulations we have to pay for damages. After I mentioned some broken pieces I was just told to make a list and send photos. This would have been the moment to appear in person from side of rental valley. The beds, as well as the pillow and bedcover were the cheapest quality one can get. The nights were horrible. Windows in the bedroom cannot be opened and in the regulations we got we were asked to turn off the aircondition during the night. One can imagine the quality of sleep. Some further issues regarding the pool were pushed to responsibility of Baia da Luz. They generally were really friendly, but at the end they did not try to solve any problems. We are definitely not coming again.
June 2021